Today, the number of companies that have implemented an omnichannel strategy has increased considerably compared to the last five years. The interaction between customers and brands is carried out through more and more channels simultaneously. An omnichannel strategy integrates all the points of contact with the company; email, apps, web, […]
Omnichannel explained to small businesses
Omnichannel is a communication strategy that allows businesses to be in contact with their customers through different interconnected channels: email, social networks, website, etc. In this way, by using different channels under the same strategy, each client can be reached at the right time. The channels of the […]