Oct8ne

The integration between Omniwallet and Oct8ne allows the loyalty program to be brought directly to the conversational channel, using WhatsApp as the main point of contact with the customer.

Thanks to this integration, brands can register customers, issue loyalty cards, and check accumulated points without leaving the chat, providing a seamless, immediate, and highly personalized experience.

What does this integration allow?

With Omniwallet + Oct8ne it is possible to:

• Register customers in the loyalty program directly from WhatsApp or chatbot.

• Send the digital loyalty card (Apple Wallet and Google Wallet) via WhatsApp.

• Inform the customer of their points balance in real-time from the chat.

• Centralize loyalty information without friction or external forms.

All of this happens within the natural flow of conversation, without redirecting the user outside the channel.

WhatsApp as a loyalty channel

By leveraging 360dialog and WhatsApp Business, the integration ensures:

• Official and approved use of the WhatsApp API.

• Structured messages through templates.

• Sending enriched content (images, buttons, links).

• Compliance with Meta's policies.

The result is a direct, personal, and measurable loyalty channel, where each interaction reinforces the relationship with the customer.

Key benefits for the business

• Increase in loyalty program adoption.

• Reduction of friction in customer onboarding.

• Higher engagement thanks to the immediacy of the channel.

• Consistent and traceable omnichannel experience.

• Automation of key actions without losing the human touch.

Common use cases

• Automatic sending of the card after the first contact.

• Customer service with real-time points information.

• Chatbots that resolve loyalty inquiries.

• Personalized welcome to new customers via WhatsApp.
  
  Visit our Complete guide for integrating Oct8ne and Omniwallet