Advanced workflow: total amount bonus with combined conditions

• Numerical conditions

• Multipliers or fixed points

• Control to prevent duplications

This type of workflow is very common in high-value customer strategies.

Workflow objective

Reward the customer based on the total purchase amount, applying different bonuses according to spending tiers.

Practical example:

• Purchase ≥ 100 € → points x1.5

• Purchase ≥ 250 € → points x2

• Purchase ≥ 500 € → points x3

And that only the highest tier reached is applied.

What makes this workflow special

Here we no longer work with:

• A single if

• A single action

But with:

• Chained conditions

• Range evaluation

• Execution control

This avoids typical errors such as:

• Applying multiple multipliers at once

• Over-rewarding large transactions

Step 1 – Create the workflow

1. Go to Workflows

2. Create a new one

3. Suggested name:
   “Bonus for tiered total amount”

Step 2 – Trigger: Points Added

Select the trigger:

✅ Points Added

Key field we will use:

• amount or value (total amount of the transaction)

Step 3 – First condition: minimum amount

Add an initial Condition:

• Value 1: amount

• Operator: Greater than or equal to

• Value 2: 100

This automatically filters:

• Small transactions

• Customers who should not enter the promotion

👉 The False branch can be left empty.

Step 4 – Second condition: second tier

In the True branch of the first condition:

Add another Condition:

• Value 1: amount

• Operator: Greater than or equal to

• Value 2: 250

This starts to create the scaling.

Step 5 – Third tier (optional)

In the True branch of the second condition:

Add a third condition:

• Value 1: amount

• Operator: Greater than or equal to

• Value 2: 500

Now you have three well-defined levels.

Step 6 – Actions in each branch

Now we assign the rewards, from highest to lowest, to avoid overlaps.

Branch ≥ 500 €

• Action: Multiply points

• Multiplier: 3

Branch ≥ 250 € (but < 500 €)

• Action: Multiply points

• Multiplier: 2

Branch ≥ 100 € (but < 250 €)

• Action: Multiply points

• Multiplier: 1.5

⚠️ Important:
Each action must be placed in the correct branch, not cascading without control.

Step 7 – Why this order is key

This pattern ensures that:

• Only one single bonus is applied

• It is always the highest reached

• The economic impact is predictable

It is the same approach used in:

• Tax brackets

• Tiered rates

• VIP programs by spending

Step 8 – Test the workflow

Test with example transactions:

• 90 € → no condition met

• 120 € → x1.5

• 300 € → x2

• 620 € → x3

Always check:

• Workflow logs

• Assigned endpoints

• That multipliers do not accumulate

Real use cases

This type of workflow is used to:

• Incentivize higher average tickets

• Reward premium customers

• Black Friday actions or special campaigns

• B2B programs with clear tiers

Best practices

✔ Always start with the lowest condition
✔ Apply actions only in final branches
✔ Test with various amounts
✔ Document the workflow (name + clear description)