Frequently Asked Questions
The contact does not appear
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Check the active filters
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Verify if it was created from an external integration
Points are not updating
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Check the points program configuration
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Check if the contact is active
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Verify the synchronization
The level is not as expected
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Check the level rules
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Check the expiration or blocking of points
Duplicate contacts
Omniwallet uses email as a unique identifier.
If a customer registers multiple times with the same email, the system automatically merges the information.
Recommended Best Practices
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Always use email as a unique identifier
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Avoid importing incomplete contacts
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Periodically review inactive customers
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Use segments to work with groups of customers
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Limit manual editing of points to exceptional cases